FAQ's

1. How long does delivery take?

We deliver across Pakistan.

Orders are usually delivered within 3-4 business days after dispatch.

Please note:

  • Weekends are not included in delivery time.

  • Public holidays are not included.

  • Delivery may take additional time due to unavoidable situations such as strikes, road closures, rallies, weather conditions, or other transportation issues.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across Pakistan.

You can place your order online and pay when your parcel arrives at your doorstep.

3. Is my order packed privately?

Yes. We understand the importance of privacy when purchasing ladies' innerwear.

All orders are packed in secure and discreet packaging without mentioning the product details on the parcel.

Your privacy is our priority.

4. Do you offer returns or refunds?

Due to the personal nature of ladies' innerwear and lingerie products, we do not offer returns or refunds after delivery.

However, we offer an exchange facility within 7 days of delivery for eligible cases.

5. Can I exchange my order if the size does not fit?

Yes, size exchange is available within 7 days of delivery, provided:

  • The product is unused, unworn, unwashed, and in original packaging.

  • Tags and labels are intact.

  • The requested size is available in stock.

We recommend checking our size guide before ordering for the best fit.

6. What products are eligible for exchange?

Exchange is available in cases where:

✓ Wrong product received
 ✓ Wrong size/color delivered
 ✓ Manufacturing defect found
 ✓ Product received is different from your order

The product must meet our exchange conditions.

7. Which products cannot be exchanged?

For hygiene and safety reasons, we cannot exchange:

  • Used or worn products

  • Washed products

  • Products without original packaging/tags

  • Items damaged after delivery due to customer handling

  • Clearance/sale items (unless received defective or incorrect)

8. How can I request an exchange?

To request an exchange:

  1. Contact our customer support team within 7 days of delivery.

  2. Share your order number and reason for exchange.

  3. Our team will guide you through the exchange process.

9. Are your products original and good quality?

Yes. At Ayeza Wahaj Cosmetics, we carefully select products based on quality, comfort, and customer satisfaction.

With 6+ years of experience and 10,000+ happy customers, we focus on providing reliable products and a trustworthy shopping experience.

10. How do I choose the right size?

We recommend checking the size chart available on each product page before placing your order.

If you need assistance, our customer support team can help you select the right size.

11. Can I change my order after placing it?

If your order has not been dispatched, you can contact our support team to request changes.

Once the order has been shipped, changes cannot be guaranteed.

12. What happens if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Order number

  • Product pictures/videos

  • Issue details

Our team will review and assist you with the exchange process.

13. How can I track my order?

Once your order is dispatched, tracking details will be shared through SMS or WhatsApp (where available).

14. How can I contact customer support?

You can contact our support team through WhatsApp or the contact details provided on our website.

Our team is available to assist you with:

  • Orders

  • Size guidance

  • Exchanges

  • Product questions

15. Why should I trust Ayeza Wahaj Cosmetics?

Because we have been serving customers for 6+ years with a commitment to:

✓ 10,000+ Happy Customers
 ✓ Secure & Discreet Packaging
 ✓ Quality Products
 ✓ Reliable Delivery Across Pakistan
 ✓ Customer-Focused Service

Ayeza Wahaj Cosmetics — Confidence Begins With Comfort.