Terms & Conditions

Welcome to Ayeza Wahaj Cosmetics. By accessing our website, placing an order, or using our services, you agree to comply with the following Terms & Conditions.

Please read these terms carefully before using our website or purchasing our products.

1. General Information

Ayeza Wahaj Cosmetics is an online store offering ladies' innerwear, lingerie, and women's fashion essentials across Pakistan.

We reserve the right to update, modify, or change our products, prices, policies, and services at any time without prior notice.

2. Product Information

We make every effort to display accurate product information, including:

  • Product descriptions

  • Colors

  • Sizes

  • Images

  • Specifications

However, slight variations may occur due to:

  • Different screen settings

  • Lighting conditions during photography

  • Manufacturing variations

Such differences do not qualify as defects.

3. Product Availability & Pricing

All products are subject to availability.

We reserve the right to:

  • Update product prices

  • Change product availability

  • Cancel orders due to stock issues, pricing errors, or other unavoidable reasons

If an order is cancelled due to an issue from our side, our team will contact you and provide appropriate assistance.

4. Order Placement & Confirmation

When you place an order on our website:

  • You agree to provide accurate and complete information.

  • You are responsible for providing the correct name, phone number, and delivery address.

  • Orders are confirmed after verification through our team when required.

We reserve the right to cancel orders in cases of:

  • Incorrect customer information

  • Duplicate orders

  • Suspicious/fraudulent activity

  • Customer refusal history

5. Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan.

Customers are responsible for:

  • Receiving the parcel at the provided address

  • Paying the confirmed order amount upon delivery

Repeated refusal of COD orders may result in restrictions on future COD availability.

6. Shipping & Delivery

Our standard delivery time is:

3-4 business days after dispatch

Please note:

  • Weekends are not included.

  • Public holidays are not included.

  • Delivery may be delayed due to:

    • Weather conditions

    • Courier delays

    • Strikes

    • Road closures

    • Rallies or political situations

    • Other circumstances beyond our control

Ayeza Wahaj Cosmetics is not responsible for delays caused by external factors.

7. Exchange Policy

Due to the personal nature of ladies' innerwear products:

  • We do not offer returns or refunds.

  • We provide an exchange facility within 7 days of delivery for eligible cases.

Exchange conditions:

  • Product must be unused, unworn, unwashed, and in original packaging.

  • Tags and labels must remain attached.

  • Exchange requests must be submitted within 7 days of receiving the order.

For complete details, please review our Return & Exchange Policy.

8. Privacy & Confidentiality

We respect your privacy and handle your personal information responsibly.

Your information is used only for:

  • Processing orders

  • Delivery purposes

  • Customer support

  • Improving our services

All intimate wear orders are packed in secure and discreet packaging to protect customer privacy.

For more details, please review our Privacy Policy.

9. Website Usage

By using our website, you agree not to:

  • Misuse website content

  • Attempt unauthorized access

  • Copy or reproduce website materials without permission

  • Use the website for unlawful purposes

We reserve the right to restrict access to users who violate these terms.

10. Intellectual Property

All website content, including:

  • Images

  • Logos

  • Product descriptions

  • Graphics

  • Brand materials

belongs to Ayeza Wahaj Cosmetics and may not be copied or used without written permission.

11. Customer Responsibility

Customers are responsible for:

  • Reviewing product details before purchase

  • Selecting the correct size

  • Providing accurate delivery information

  • Reading policies before placing an order

We recommend checking size guides carefully before ordering.

12. Limitation of Liability

Ayeza Wahaj Cosmetics is not responsible for:

  • Delays caused by courier companies or external situations

  • Incorrect information provided by customers

  • Product damage caused after delivery due to misuse or improper handling

Our responsibility is limited to providing quality products and customer support according to our policies.

13. Policy Updates

We may update these Terms & Conditions from time to time to improve our services or reflect changes in our business practices.

Updated terms will be published on this page.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Ayeza Wahaj Cosmetics
 WhatsApp: 92 3325300640
Email: [Your Email Address]

6+ Years of Trust | 10,000+ Happy Customers

Ayeza Wahaj Cosmetics — Comfort, Confidence & Quality Delivered.