At Ayeza Wahaj Cosmetics, customer satisfaction and hygiene are our top priorities. We want every customer to have a comfortable and confident shopping experience.
Due to the personal nature of ladies' innerwear and lingerie products, we do not offer returns or refunds once an order has been delivered. However, we offer an easy exchange facility within 7 days of delivery for eligible cases.
Exchange Policy
Customers can request an exchange within 7 days of receiving the order if:
✓ The received product has a manufacturing defect
✓ The wrong size was delivered (subject to availability)
✓ The wrong product/color was received
✓ The product received is different from the ordered item
Exchange Conditions
To ensure hygiene and quality standards:
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The product must be unused, unworn, unwashed, and in its original packaging.
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All tags, labels, and packaging must be intact.
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Products showing signs of use, damage, washing, or alteration will not be eligible for exchange.
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Exchange requests must be submitted within 7 days of delivery.
Non-Exchangeable Items
Due to hygiene reasons, the following items cannot be exchanged:
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Used or worn innerwear
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Products without original packaging or tags
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Items damaged after delivery due to customer handling
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Clearance or discounted sale items (unless received damaged or incorrect)
Exchange Process
To request an exchange:
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Contact our customer support team within 7 days of delivery.
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Share your order details and reason for exchange.
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Our team will review and guide you through the exchange process.
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Once approved, the product must be shipped back according to our instructions.
Shipping Charges
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If the mistake is from our side (wrong product, defective item, incorrect size sent), we will assist with the exchange process.
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For customer-requested size exchanges, shipping charges may apply.
Important Note
We strongly recommend checking our size guide before placing your order to ensure the best possible fit.
At Ayeza Wahaj Cosmetics, we value your trust and are committed to providing quality products, discreet packaging, and reliable service to our customers.
6+ Years of Trust | 10,000+ Happy Customers